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Mighty Monday – Delivering IT Support with Pride in Cheesehead Territory
By Rich Kaplan IT support teams need to be mighty fast, flexible and able to drive hard for the long yards, just like… well, just like the mighty Green Bay Packers. That’s certainly true for the IT...
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Mighty Monday – Technical College Tech Team Tackles Mission Impossible
By Rich Kaplan Early in 2013, Chippewa Valley Tech College handed its tech team a mission. After inadequate service from two successive IT support providers, it was up to the in-house team to prove...
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Mighty Monday – JUNK Brands Takes Business to a New Level of Fitness
By Niklas Edlinger This week’s Mighty Monday story is especially mighty (and really quite muscular). JUNK Brands, a GoToAssist customer and a fast-growing entrepreneurial business, makes products that...
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Mighty Monday – Dacom Does It All with GoToAssist
Getty Images via Color Blind Images / Iconica By Niklas Edlinger On this mightiest of Mondays, meet Dacom Technical Services. Based out of Ontario, Dacom is a managed services provider and a...
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Mighty Monday – CaseBank Finds Simple ITIL Success with GoToAssist
By Niklas Edlinger Some say ITIL is too complicated a process to learn and implement. But like the mystifying microwave or magnet, you don’t really need to know how it works to put it to good use. For...
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Mighty Monday – Cogiscan Puts IT Support on Track with GoToAssist
By Niklas Edlinger Ever seen an assembly line do its thing? Automated arms pivot and slide with frenzied grace over a flow of puzzle pieces, until eventually a whole product emerges. It’s a little bit...
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Women in IT: GoToAssist Customers Who Lead the Way
By Niklas Edlinger Did you know that women hold only 25 percent of all computing occupations in the United States, even though they make up over half of the professional workforce? Today, we’re...
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The Life-Saving Benefits of Checklists
By Caerley Hill What if the only thing that stood between you living or dying was a checklist? It might sound like the introduction to some multi-million-dollar Hollywood blockbuster, but you’d be...
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What one Hollywood CIO wishes he had known before going into IT
By Stacey Watkins It was the great American filmmaker Billy Wilder, known for hits such as “Some Like It Hot” and “The Seven Year Itch,” who said that hindsight is always 20/20. And we agree; you need...
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GoToAssist Named Top Remote Support Service for the Sixth Year in a Row
By Lilly Hanscom For the sixth year in a row, analyst firm IDC named GotoAssist the global remote support market share leader. IDC’s report, “Worldwide Clientless Remote Support Software 2013 Vendor...
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Computer Science and…Creative Writing?
By Stacey Watkins Last month, we started asking some of the top IT professionals in the country what they wish they had known before entering the field. For the second in our series of interviews, we...
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Northshore Tax Consulting Bridges the Geography Gap Online with GoToAssist
Evan Engell, President By Nilas Edlinger Remember the days when stores had to take on high costs in terms of space, rent and staff to grow? Then came the Internet, making shopping more efficient and...
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What Citrix Looks for in an IT Pro
By Caitlin Russell We spend a lot of time talking IT around here, covering the ins and outs of what it means and what it takes to provide great customer service in an ever-changing industry. But now...
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